• Technology to play an important role in ensuring safe distances are kept
• Newly formed Airport Care Team will roam terminal to provide assistance
• New page on airport website offers further details on what changes guests may expect

 As Malta International Airport’s re-opening date draws closer, works continue apace on preparing the terminal for the first guests travelling on board commercial flights.

Malta International Airport is putting in place a comprehensive set of measures, which are geared at safeguarding the wellbeing of both travellers and airport employees ahead of the partial lifting of the current travel ban with effect from 1st July 2020. The measures include initiatives aimed at promoting social distancing and contactless processes, robust hygiene practices, and the setting up of a dedicated Airport Care Team.

The airport has also restructured passenger journeys for both incoming and outgoing travellers in order to limit the unnecessary crossing of paths of travelling and non-travelling guests.

“It is our responsibility to leave no stone unturned in our efforts to protect guests and airport employees. However, I would also like to appeal to prospective passengers to travel responsibly by following health and safety recommendations as well as the instructions of front-liners once they are at the airport.

The measures we are announcing today will undoubtedly change the airport experience as we once knew it, but we also hope that they help boost customer confidence and afford some peace of mind to those who choose to take to the skies when we re-open our doors in a couple of weeks’ time,” said Malta International Airport CEO Alan Borg, whilst thanking all airport employees and stakeholders for their contribution to the implementation of the company’s health and safety plan.

As part of this plan, the company will also be investing in new technologies to facilitate contactless interactions at the main touch points of the passenger journey such as check-in and the real-time monitoring of queues and agglomerations in order to ensure that safe distances are maintained.

While interaction between passengers and front-line staff is envisaged to be kept to a minimum, a specially trained, roaming Airport Care Team will have the role of assisting and reassuring airport guests whilst ensuring that health and safety guidelines – including social distancing and hygiene monitoring – are being observed.

For more information on these measures and how you should prepare for an upcoming trip, you may click here.

Published on: 15.06.2020