I had problem with my ticket and while calling from home at Alitalia center noone has helped me, instead Amanda whom she works at Alitalia office in MALTA International airport was really helpful and patient she assisted me all morning for ticket service.
I found the staff to be friendly, first airport that I’ve seen the staff smiling,even at passport control.The information desk very helpful. The staff at the security check area very pleasant while doing a professional job.
Tout à fait correct, question restauration pas de problèmes et beaucoup de choix. En ce qui concerne l'infrastructure par contre, au vu du nombre grandissant de touristes, il serait bon de prévoir une extension dans un avenir à court terme.
In all the years I have travelled back an forth to malta visiting family. seeing the airport improve step by step I have never had any problems....check in quick efficient....staff lovely, friendly, polite....lovely an clean airport......was there this August for 10 days same as always no problems from start to finish.....well done Malta Airport....
Have visited Malta Airport several times over 25 years and it has certainly improved. Cleanliness should be a priority of course & serving staff should remember that they are often a first impression for many international visitors. Maltese people are beautifully friendly, let it show. Efficiency has improved & I still enjoy stepping off the plane onto the Tarmac in Malta. Keep up the planned improvements!
Never had any issues with our airline and airport. Thumbs up for the effort in having our airport bigger. All i wish is that we have more direct flights in europe. Ex for Portugal , balkan countries etc. Thanks
Lovely little airport. No queues as we had printed boarding passes in advance. Maybe worth letting people know sooner that there is a passport control before getting to some gates. Outside space for smoking area is very nice.
Bellissimo aeroporto, non manca niente, anche dopo aver fatto il controllo di sicurezza è possibile uscire fuori per fumare una sigaretta in un area adibita apposta, cosa che in altri aeroporti non si vede
It was great really quick to drop off hold luggage, no queues which was nice. Good choice of shops. Nice touch was the Malta Shop. Normal airport prices. What was really nice was the piano that was left outside Costa which anyone could play and they did! Our flight was delayed so any entertainment helped passed the time.
Plenty of seating, quick to check passports and polite staff. All equalled a painless flight home. �
The airport is excellent and changed over the 30 years I have been traveling to/from.
BUT the handling agent for Thomas Cooks - MASERVE
And a lady called RITA (check-in lady) is the RUDEST PERSON in Malta.
I have complained about her to TC
Check in quick efficient friendly in and through to lounge in 15 mins. Clean tidy, having some work but but well hidden and ate breakfast there as we were early. Restaurants great price and good quality. Well presented airport.
First visit to Malta last Tuesday slight delay at baggage area on arrival but fine through customs leaving was a different matter customs was slow, lack of seats upstairs even at 05_30am very pricey in the stores compared to local shops.
We had our boarding tickets already printed so no problems with queuing. Security checks very smooth and hassle free. A very clean airport with plenty of shops gate information very clear. So yes a very positive experience.
All in all the place was good thou website said there was a a few food places thou they seem hard to find so gave up and eat Costa sandwich's which in an airport are stupid prices! Not enough seats but everything else was a breeze!
Da quando frequento l'Aeroporto Internazionale di Malta, trovo sia sempre in continuo miglioramento. Una pecca, a mio parere, è dovuta alla pulizia generale, specialmente nei bagni pubblici. Spero ci si possa porre rimedio al più presto. Per il resto complimenti sia allo staff che ai responsabili per l'ottimo lavoro svolto. Ho trovato molto personale capace di parlare fluentemente italiano e questa è un'ottima cosa per tutti i turisti e i businessmen italiani che arrivano ogni anno nell'arcipelago maltese. Buon lavoro.
The reason why I enjoy travelling through this airport is that there are constant improvement works being made to it. I think the management are really doing their best to improve the customer experience and are setting a high standard for other businesses to follow.
We flew in from Hamburg on a Wednesday and out the 2nd Sunday afterwards. No long queues arriving or departing. Very good services, lovely helpful staff and as to prices for drinks etc... Normal airport prices. They even have a smoking area after checking in and going through security. Free WiFi after security, but then again a lot of POIs have free WiFi on Malta. Very clean toilets. They are working on areas at the moment and we were delayed flying back due to weather conditions at home, but even so it was one of my pleasanter airport experiences! All in all a brilliant start and finish to a wonderful holiday experience!
A small and friendly feeling airport. Staff I spoke to were helpful and friendly and gave the information I required. The airport made a good starting point and finishing point to my holiday at Malta. Malta an amazing island to visit.
Dirty toilets before and after security check. High prices for everything. No Burger King when you pass the security check.
But also: friendly personnel working there with a fast security check. It's a small terminal with a good overview and there's a piano for you to play on. If the pianist does a good job the atmosphere increases. :)